Frequently Asked Questions
Answers first, call second. If your question isn't here, just call — we'll answer it directly.
All FAQs
Mobile Plans
Can I keep my current mobile number if I switch?
Yes, we handle number porting as part of the switch; you don't need to contact your current provider yourself.
What's the difference between prepay and postpay plans?
Prepay: pay before you use it, no lock-in. Postpay: monthly billing, often bundled with a device, usually a fixed-term contract.
How long does switching mobile providers take?
Typically same-day to a few days, depending on your current provider and whether you're porting a number.
Will I lose signal or have downtime while switching?
No — porting is designed to be seamless; your existing service keeps working until the new one activates.
Do you charge a fee for helping me switch or compare plans?
No, our advice is free.
Broadband & Fibre
Is fibre available at my address?
Coverage varies street by street; call us and we'll check what's available at your address before you commit to anything.
How long does broadband or fibre installation take?
Usually 1–2 weeks, depending on the provider and whether your address already has a fibre connection point.
What happens to my current modem/router if I switch providers?
Some providers include a new router with your plan; others let you keep using your existing one — we'll tell you which applies before you switch.
Can I bundle broadband with a mobile plan for a better price?
Often, yes — we'll flag it if bundling is cheaper than going separately.
What if I'm moving house?
We can help time the switch-over so you're not without internet during the move.
Apple iPhones
Are these genuine Apple devices?
Yes, every device is 100% genuine, sourced through legitimate channels.
Can I get a new iPhone on a payment plan instead of paying upfront?
Yes — see Device Financing, or ask when you call.
Do I need to switch my mobile plan to buy a phone through you?
No, buying a device and choosing a plan are separate.
Can you help me choose between iPhone models?
That's exactly what the call is for — tell us your budget and priorities and we'll recommend a model.
Device Financing
Is financing the same as a phone contract?
Not quite — financing spreads the cost of the device itself; your mobile plan is separate and can be with any provider.
Will financing affect my credit score?
Approval typically involves a credit check; we'll explain exactly what's involved before you commit to anything.
Can I pay off my device early?
Usually yes, without penalty — we'll confirm the exact terms for your chosen option on the call.
What happens if I want to upgrade before I've finished paying it off?
Give us a call — early upgrade options depend on how much you've already paid down.
General
Are you tied to any one network or provider?
No — we're independent and compare across every major NZ provider.
Do you charge for your advice?
No, our service is free to you.
How is this different from calling a provider directly?
A provider only tells you about their own plans. We compare across all of them, so you get the full picture in one call.